> Tech Support
>
> My website, www.xmenclan.org, seems to be unavailable. I first noticed this yesterday evening but thought it might be a temporary problem. Since it's still offline this morning, would you please look into the problem?
>
Dear Customer,
Last night around 5 p.m. (Central Time) there was an electrical shortcut in the facility where our servers are stored, thus creating a fire and an explosion that damaged part of our equipment. While no hosting servers were damaged, and all data are safe and preserved, as far as we were able to determine at this point, a part of electrical generators were heavily damaged, and some of our servers were cut off the network and shut down.
Unfortunately, our DNS servers were affected and went down, so our whole network was partially inaccessible. At this point we have moved our DNS servers to the working part of our network and all servers that are not affected by this impact should become accessible in the next several hours (if not already), as soon as DNS update propagates around the web. Unfortunately, two servers from our network will remain inacessible even after this time line, until electrical damage gets repaired and destroyed equipment gets replaced.
It is hard to say when this whole process is going to be finished, so we can not predict the estimated time to repair everything, but let me insure you that our staff members are working around the clock on resolving this situation.
I apologize for this inconvenience and thank you for your patience. We are doing everything we can to remedy this problem as quickly as possible.
