MS: 20% of WGA failures not caused by pirated keys

[XMEN Iceman]

http://blogs.zdnet.com/Bott/?p=89

MS: 20% of WGA failures not caused by pirated keys
Posted by Ed Bott @ 4:07 pm


You don't need to look very hard to find outraged Windows customers who have been branded pirates by Windows Genuine Authentication. And a hefty number of them claim they're being unfairly targeted, with legitimate Windows copies that are being tagged as stolen or pirated. I've heard from several dozen people, and I've also seen credible stories posted on Microsoft's public WGA newsgroups.

Now, via e-mail, comes confirmation from Microsoft that its false positive rate might be unacceptably high. Microsoft’s PR agency apparently e-mailed other tech reporters to try to spike the WGA “kill switch” story I reported on last week. Eric Lai of ComputerWorld got the memo and basically reprinted it with no analysis (Microsoft denies WGA kill switch in Windows XP). But Lai's story does include one interesting new detail, a statistic that Microsoft confirmed in a follow-up e-mail to me:

Through its spokeswoman, Microsoft said that “80% of all WGA validation failures are due to unauthorized use of leaked or stolen volume license keys.”

Oh, really? Turn that statistic around: Microsoft said that 20% of all Windows users who fail the WGA validation test are not using leaked or stolen keys.

So what is the reason for WGA rejecting the other 20% of Windows licenses? ComputerWorld apparently didn't ask, so I fired off an e-mail to Microsoft's PR agency, who passed along a response from Cori Hartje, Director of Microsoft Genuine Software Initiative:

While we will don't have specifics to share on other forms counterfeit installations, they mostly result from activities such as various forms of tampering and unauthorized OEM installations.

Yes, that's exactly what they wrote. Besides being woefully ungrammatical, it's also imprecise. How many are caused by tampering? How many by unauthorized OEM installations? And what exactly are those categories? Note that there's no admission that some of those failures might be false positives.

Trying to pry answers out of Microsoft is difficult, because they refuse to grant interviews on this subject. And taking one question at a time via e-mail, with a lag time of a day or more between question and answer, is just insulting.
I'll keep beating on this stone wall for as long as I can stand it.


I have actually seen this at a clients office....Damn WGA Crap!! - Iceman

[TimberWolf]

I still haven't installed that crap on either of my computers so far since hearing about it calling home from you. Windows won't stop bugging me to install it even when I told it to ignore it.

[XMEN Gambit]

Follow-up (actually two of them):

A second class-action lawsuit has been filed, this one accusing MS of violating the federal CFAA statue. More on this here.


In somewhat-related news, someone apparently discovered that Macs running OSX also phone home. Three times a day. It's unclear at this point what info is being passed back and forth. Linky: http://www.informationweek.com/news/sho ... =190300378